Summary

jācapps is seeking a Customer Support Specialist to help clients get the most out of our products and services. The Customer Support Specialist’s major responsibility is to provide technical support to our current client base.

The Customer Support team connects with general users, clients, and internal teams to offer support via phone, and email. We are experts in all areas of the products we support. In addition to answering customer inquiries, we also troubleshoot potential bugs, document feature requests, and collaborate with one another on special projects. Doing what is in the best interest of the customer, we’re constantly learning and improving our approach to ensure high customer satisfaction.

This position is critical to our success as a Customer Support team, as they are the “face” of the company. In addition to technical problem resolution, the Customer Support Specialist is responsible for developing customer relationships and building customer loyalty. The ideal candidate will be pleasant, engaging, able to think on their feet, and love servicing our customers.

Work hours are 8:00 AM to 5:00 PM

Responsibilities

• Work together with Production and Delivery Team to manage the flow of communication and inquiries from our customer base.
• Act as first point-of-contact for customers. Handle in-bound inquiries, both via telephone and email.
• Identify, triage, and diagnose user problems, escalate to appropriate teams when necessary.
• Work with sales team, billing, and compliance departments as needed.
• Complete initial testing of new app or website features before delivered for customer review.
• May include occasional after-hours support.
• Maintains a working knowledge of all products.
• Aggressive problem diagnosis and creative problem-solving skills.
• Strong organization skills to juggle multiple tasks within the constraints of timelines.
• Superb communication skills, able to communicate in a professional and concise manner both verbally and in written form.
• Manages service requests, prioritizes, and routes client requests to other internal and external resources.
• Create and publish support content for product functionality, troubleshooting, and best practices that is accurate, high quality, engaging, and easy to understand.

Experience and Skills

• Bachelor’s degree or equivalent experience.
• 2+ years’ experience in customer service or related field.
• Motivation and passion for delivering exceptional service.
• Strong interpersonal skills with a demonstrated ability to work in a collaborative team environment.
• Detail-oriented with excellent analytical and problem-solving skills.
• Demonstrated technical/web literacy.
• High level of learning agility with ability to learn and comprehend complex product functionality and new concepts.
• Strong organizational skills with an ability to work well under deadlines and shifting priorities.
• Strong project and time management skills with a demonstrated ability to work independently.
• Superb communication skills, able to communicate in a professional and concise manner both verbally and in written form.
• Flexible, highly accountable, and effective under pressure in a fast-paced environment
• Strong ability to work well in a team environment.

Key Competencies

• User and Customer Knowledge
• Problem Solving
• Email Etiquette
• Engagement
• Defect Tracking
• Active Listening
• Effective Communication, both written and verbal
• Shows initiative in finding solutions to common problems
• Demonstrates proficient oral and written communication skills
• Problem solving and analysis skills
• Displays enthusiasm to learn more about processes
• Uses attention to detail to achieve precise results
• Is adaptable and flexible when given new responsibilities
• Plans and organizes tasks in order to priority
• Self-Starter

Interested? Click here to email us!

Summary

jācapps’ sales department is looking for a highly motivated individual to join our team. We are a custom digital solution provider specializing in mobile and web applications. We work with a diverse mix of companies and execute a wide range of projects. Our mobile applications are tailored to our clients’ defined metrics of success and designed to reflect their unique brand identity.

The Business Development Director is responsible for prospecting, forging new client relationships, seeking new opportunities in unexpected places, educating clients on the value of our digital solutions and driving new sales revenue.

Responsibilities

• Consistently hit and exceed sales goals.
• Research organizations to identify new sales leads and potential new markets.
• Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships.
• Contact potential clients via, email or phone to establish rapport and set up meetings.
• Manage sales pipeline and develop strategy for long-term growth and success.
• Drive sales and generate revenue within your portfolio of accounts.
• Develop sales presentations, proposals and quotes.
• Develop and maintain strong client relationships.
• Negotiate by phone, email and in person.
• Work strategically across the company and collaborate with sales, marketing, production, design and technology teams.
• Represent company at industry events, conferences and meetings.
• Document daily sales activities in Salesforce and prepare accurate sales forecasts.
• Use effective time management to prioritize and maximize results.

Experience

• + years of experience in technology sales and/or SaaS sales.
• 2+ years of prior business development experience.
• Strong knowledge of digital and mobile technology preferred.
• Proven sales track record.
• Exceptional track record for breaking into and building major account relationships
• Extremely proactive, organized, and driven.
• Excellent communication and presentation skills (both written and verbal) with ability to relay information clearly and accurately to clients.
• Ability to listen, earn trust, consult, and ask for a sale with a potential client.
• Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment.
• Creative thinker and problem solver.
• Time management and planning skills.

Interested? Click here to email us!

Summary

jācapps, the leading mobile app developer in Michigan continues to expand and is looking for the next great iOS developer. Join our team now at the ground level as we grow. The perfect candidate will bring at least one year’s experience with knowledge of iOS and Objective C. Bonus skills include mobile web skills and database experience using MySQL.

Responsibilities

• Bachelor’s degree in Computer Science or related/equivalent work experience.
• 1+ years of native mobile application experience using iOS.
• Ability to adapt and quickly become proficient in new platforms and technologies.
• Ability to adapt well to changing priorities in a fast paced development environment.
• Comfortable with PHP, MySQL, and HTML.
• Great attention to detail for every task.
• Solid understanding of the iOS SDK with fluency in Objective C.
• Strong understanding of app user interface and user experience principles.
• Team player with the ability to work independently.
• Work effectively as part of a development team with minimal supervision.

Interested? Click here to email us!

Summary

jācapps, the leading mobile app developer in Michigan continues to expand and is looking for the next great Senior UI/UX Designer. Join our team now at the ground level as we grow. The ideal candidate is highly skilled in both interaction and visual design.

Responsibilities

• Create designs from conception to completion
• Work closely with managers to conceptualize and execute project/product designs
• Take creative direction and turn work around quickly to meet deadlines
• Ability to create wireframes and prototypes
• Capable of working on multiple projects simultaneously
• Explore new designs and technologies
• Passion towards your work

Experience and Skills

• Five or more years
• Proficient in design tools (Adobe CC, Sketch, etc.)
• Knowledge of prototyping tools (InVision, XD, Principle etc.)
• Desire to innovate and think creatively

Interested? Click here to email us!